Coiin, LLC. d/b/a FanQuest (“FQ” the “Company” “we” “us” or “our”), and its affiliates and subsidiaries, respects your privacy and we are committed to protecting your Personal Information.
As an organization that cares about the privacy of your Personal Information, it is our desire and duty to comply with the various applicable regulations around the world that govern the collection and processing (using) of your Personal Information.
Protecting the personal rights and privacy of each individual and company that visits or uses our online “websites” and “mobile applications” (“websites” and “mobile applications” collectively the “Sites” and/or “Services”) is at the center of our concern in our relationship with you.
Therefore, we recognize the need for appropriate safeguards and management practices in relation to the collection and use of your Personal Information. We want to ensure that you understand what information we collect about you and how we use it.
This Privacy Policy sets out the principles and policies the Company follows when we collect and process your Personal Information through your use of our services or when you otherwise engage with us though our Sites. It also applies to our suppliers and anyone who participates in our Services.
This Privacy Policy is incorporated into and made part of our Terms of Use. Please read this Privacy Policy (including our Cookie policy below) and our Terms of Use (https://app.fan.quest/terms-of-use) carefully. When you submit Personal Information to us, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, Cookie policy, or our Terms of Use, you must stop using the Sites and our related services and exit the Sites now.
Our Sites are not intended for children and we do not knowingly collect data relating to children.
FQ (Coiin, LLC - 30 N. Gould St., Sheridan, Wyoming 82801 USA) generally is the data controller responsible for making decisions about how we use your personal information.
If you have any questions or comments on this policy, you can:
This Privacy Policy covers our use of any information that can or could be used to identify you ("Personal Data"). It does not cover information which cannot be used to identify you ("Anonymous Data").
We need to collect and use certain Personal Data to provide the Services to you and fulfill the promises we make to you in the Terms of Service:
In addition, we have, and rely on, a legitimate interest in using your Personal Data as follows:
We will only use your Personal Data to do the following if we have your consent:
Like most websites & apps, we may employ “cookies” or similar technologies. This Cookies Policy tells you about the use of Cookies and similar technologies on the Company’s Sites and Services.
When you first access our Sites from certain jurisdictions, you may receive a message advising you that cookies and similar technologies are in use. By continuing to browse the Sites, you signify that you understand and agree to the use of these technologies, as described in this Cookies Policy.
Insofar as cookies collect Personal Data, we will process it only based on your explicit consent, in anonymized form, or under a pseudonym.
Our Sites and Services use cookies, which are small text files that are placed on your computer or device by a Web server when you access our Services. We may place and access cookies and similar technologies on your computer or device, which are known as “first party cookies”. Cookies may also be placed and accessed by third parties, which are known as “third party cookies” and are described below.
We use cookies and local storage to monitor aggregate usage and web traffic of our Services, customize and improve our Services, help you navigate our Services, deliver content specific to your interests and deliver advertisements to you.
We also use “web beacons” (also known as web bugs, pixel tags, or clear GIFS) which are small graphics with a unique identifier that may be included on our Services for example to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on a user’s hard drive or device, web beacons are typically embedded invisibly on web pages (or in an email).
We use the following types of cookies:
The types of cookies described above may be “session cookies” or “persistent cookies”. Session cookies are only stored on your device while you are using the Services and are deleted when you log off from the Services or close your browser. Persistent cookies remain on your device for a period of time after you log off from the Services or close your browser.
Some cookies may be placed by third parties when you use the Services as some third party service providers that we engage (including third party advertisers) may place their own cookies on your hard drive or device. These cookies may provide information to those third parties about your browsing habits or may be used for security. Some also help to serve you with advertisements which are more relevant to you.
For example, our Sites typically use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses non-operational cookies, which are text files placed on your computer to help the website analyze how visitors use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. At our request, Google will use this information for the purpose of evaluating how the website is used, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Similarly, we may also use the Meta/Facebook pixel service. The Meta/Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions you take on other websites. We use it to make sure our advertising on Meta/Facebook is shown to the right people and is effective. When you visit our Sites and take an action, this triggers the pixel which reports this action to Meta/Facebook.
By using our websites, you consent to the processing of data about you by Google and Meta/Facebook in the manner and for the purposes set out above.
We also maintain a presence for FQ and its Services on third party websites and services that are not hosted by FQ. If you visit or use third party websites or services, those third parties may place cookies or similar technologies on your computer or device. For more information about what cookies or similar technologies those third parties use, please review the third-party services’ cookie policies.
You may decline cookies that are not Strictly Necessary by clicking “Decline” in the cookie banner at the bottom of your screen. Additionally, although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. However, if you don’t accept cookies, you may not be able to access all portions or features of the Services.
If you continue to use the Services, you consent to our use of cookies as described in this Cookies Policy.
While you may disable the usage of cookies through your browser settings, FQ currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to the lack of industry standard on how to interpret that signal.
We will not share any Personal Data that we have collected from or about you except as described below:
Information Shared with Our Service Providers. We engage external Service Providers to work with us to administer and provide the Services. As part of that they will process your Personal Data on our behalf. These external Service Providers have access to your Personal Data only for the purpose of performing services on our behalf, in compliance with this Privacy Policy, and we make sure each one is contractually obliged not to disclose or use your Personal Data for any other purpose. The Service Providers we use help us to:
Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) as a Third-Party Service in accordance with their own privacy policy. Such external Third-Party Service does not share your financial information, like credit card number, with FQ, but it may share limited information with us related to your purchase, like your zip or postal code.
Information Shared with Other Players or Users. When you use the Services, and in particular when you engage in our events, use social features within those events (including cross-event features), or take part in live events, we may share certain Personal Data with other participants or users. This Personal Data includes your in-event or in-app profile (such as your username, your avatar, your online status, and your team), your in-event or in-app actions and achievements, real- world locations associated with your event, or which event resources you interacted with when participating in the event, and your in- event messages and related content you share with others participating in the event or users. Additionally, certain events or apps link to third-party sharing features on your device that you can use to disclose Personal Data to others outside the Services; FQ does not control and is not responsible for the practices of these third-party sharing features.
Information Shared Publicly: When you use the Services, and in particular when you participate in our events, use competitive features, or participate in our forums, the following information about you may be shared on web pages accessible to the public and therefore become publicly available: your username, in-event or in-app profile, achievements, and public messages.
Information Shared with Third Parties. We share Anonymous Data with third parties for industry and market analysis. We may share Personal Data with our third-party publishing partners for their direct marketing purposes only if we have your express permission. We do not share Personal Data with any other third parties for their direct marketing purposes.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; or (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable.
Information Disclosed in Connection with Business Transactions.Information that we collect from our users, including Personal Data, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, will be disclosed or transferred to a third-party acquirer in connection with the transaction.
FQ operates its Services across the globe. Your Personal Data will likely be transferred and stored in a country outside of your home country, including in the USA, for the purposes outlined in this Privacy Policy to the extent permitted by applicable laws. The data protection laws in these countries may not be the same as in your home country.
If we transfer your Personal Data from the UK or the EEA to other countries, including the USA, we ensure that a similar degree of protection is provided to your Personal Data as within the UK or the EEA, as applicable, by ensuring that at least one of the following safeguards is implemented:
We have appropriate legal, organizational and technical security measures in place to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, improperly altered or disclosed. We also limit access to your Personal Data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We keep your Personal Data for as long as we need to provide the Services to you and fulfill the purposes set out in this Privacy Policy. This is also the case for anyone that we share your information with and who carry out services on our behalf.
When we no longer need to use your Personal Data and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it can no longer be associated with you. When removing Personal Data, we will take commercially reasonable and technically feasible measures to make said Personal Data irrecoverable or irreproducible.
You have certain rights in relation to your Personal Data. This means you can:
For Connected Services, you can request access to or delete your data through your FQ Profile settings, available at [email protected].
The law provides exceptions to these rights in certain circumstances. Where you cannot exercise one of these rights due to such an exception, we will explain to you why.
We offer you choices regarding the collection, use, and sharing of your Personal Data and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access all of the features of the Services.
After you contact us, you may receive an email in order to verify your request. We aim to provide the information or complete the outcome you request within 30 days, or such shorter time period as provided by laws of your jurisdiction.
As noted above, our Sites and all related Services are not directed to or intended for use by children. Consistent with the requirements of the US Children’s Online Privacy Protection Act, if we learn that we have received information directly from a child under age 13 without his or her parent or legal guardian’s verified consent, we may use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use our Sites and any related Services. Subsequently, we will make commercially reasonable efforts to delete such information.
Any Personal Data that we collect is covered by the Privacy Policy in effect at the time such information is collected. We may make changes to this Privacy Policy from time to time. You will be given reasonable notice of any material change.
In using our Services you may access links to websites and services that are owned or operated by third parties (each a “Third-Party Service“). Any information that you provide on or to a Third-Party Service or that is collected by a Third-Party Service is provided directly to the owner or operator of the Third-Party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third-Party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-Party Services that you access.
California law requires that we make certain disclosures about your data. The following disclosures are made pursuant to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”).
In the preceding 12 months, we have collected the following categories of Personal Data: identifiers, commercial information, Internet or other electronic network activity information, geolocation data, and visual information. To learn more about the specific information we collect, the sources and purposes of such collection, please see Section 2 (“The information we collect about you and how we use it”).
We do not sell or share your Personal Data as those terms are defined under the CCPA. FQ has no actual knowledge of selling or sharing the personal information of minors under 13 years of age.
In the preceding 12 months, we have disclosed for a business purpose the following categories of Personal Data: identifiers, commercial information, Internet or other electronic network activity information, geolocation data, and visual information. To learn more about the disclosure of your Personal Data, please see Section 3 (“With whom we share information”).
You may exercise these rights by reviewing Section 7 (“Your rights and choices”) of this Privacy Policy.
If you authorize another person to submit a request to know, correct, or delete on your behalf, we may ask you to verify your identity or to confirm that you authorized another person to make such request on your behalf. Separately, such other person may have to submit proof that they are authorized to make a request on your behalf.
By choosing to visit our Site or provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the State of Wyoming and the United States of America without reference to conflict of laws principles. You also agree to abide by any limitation on damages contained in our Terms of Use (https://app.fan.quest/terms-of-use), or other agreements that we have with you.
Consent means your agreement which must be freely given, specific, informed and be an unambiguous indication of you, the Data Subject’s wishes, by which you, by a statement or by a clear positive action, signifies agreement to the Processing of Personal Information relating to you.
Data Controller means the person or organization that determines when, why and how to process your Personal Information. It is responsible for establishing practices and policies in line with the GDPR. For example, we are the Data Controller of all Personal Information relating to our Company personnel and Personal Information used in our business for our own commercial purposes.
Data Subject means a living, identified or identifiable individual about whom we hold Personal Information. Data Subjects may be nationals or residents of any country and may have various legal rights regarding their Personal Information.
EEA means the 27 countries in the EU, and Iceland, Liechtenstein and Norway.
Explicit Consent means consent which requires a very clear and specific statement (that is, not just action).
General Data Protection Regulation (GDPR) means the European Union General Data Protection Regulation ((EU) 2016/679). Applicable Personal Information is subject to the legal safeguards specified in the GDPR.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Personal Information means any information identifying a Data Subject or information relating to a Data Subject that we can identify (directly or indirectly) from that data alone or in combination with other identifiers we possess or can reasonably access. Personal Information includes Special Category (Sensitive) Personal Information and pseudonymized Personal Information but excludes anonymous data or data that has had the identity of an individual permanently removed. Personal Information can be factual (for example, a name, email address, location or date of birth) or an opinion about that person’s actions or behavior.
Privacy Notices or Privacy Policy Notices means separate notices setting out information that may be provided to Data Subjects (such as you) when the Company collects information about them. These notices may take the form of general privacy statements applicable to a specific group of individuals (for example, website privacy policy notices) or they may be stand-alone, one-time privacy statements covering Processing related to a specific purpose.
Processing or Process means any activity that involves the use of your Personal Information. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organizing, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring Personal Information to third parties.
Special Category or Sensitive Personal Information: information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data, and Personal Information relating to criminal offences and convictions.
We may occasionally amend this Privacy Policy to reflect our activities and user feedback, and we reserve the right to make changes to this Privacy Policy at any time.
The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to the Sites.
Please check the “Last Updated” legend at the bottom of this Privacy Policy to see when this Policy was last revised.
We encourage you to check frequently to see the current Privacy Policy to be informed of how we are committed to protecting your information and providing you with improved content on our Sites in order to enhance your experience.
We welcome your questions and comments about this Privacy Policy or how we process your Personal Information. Please contact us using the information below, and we will respond to you as soon as reasonably possible.
Contact Details - Our full details are:
In the event that any conflict arises between the English language version of this Privacy Policy and any translation thereof (including without limitation, Spanish), the English language version will be controlling in all respects.
Last Updated: July 8, 2024